Frequently Asked Questions

Mr D FAQ's

How do I use my Mr D Food WiCode?

Upon selecting items and adding to your cart, proceed to check out. Thereafter a review and payments page will appear, requesting you to insert your Mr D Food WiCode.

What if my Mr D order is more than my Mr D Food WiCode value?

Should the Mr D Food order be more than the value of an individual Mr D Food WiCode, you will be required to pay in the difference of the cost.

What if my order value is less than my Mr D Food WiCode value?

Should the full value of a Mr D Food WiCode not be used on an order, you will forfeit the remaining value. Or alternatively you can send an email to vouchers@mrdfood.com if a credit needs to be applied

Can I use the more than one Mr D Food WiCode per purchase?

Only one individual Mr D Food WiCode may be used per purchase.

Do I need the Mr D app in order to use my Mr D Food WiCode?

You will be required to download the Mr D Food App in order to use your Mr D Food WiCode.

Can I exchange my Mr D WiCode for cash?

Mr D Food WiCodes cannot be exchanged for cash.

When will my monthly Mr D voucher allocation begin?

The monthly voucher allocation will begin from the date that the Reward Voucher SMS was issued.

What is the validity of the Mr D voucher?

You have 12 months to use your Mr D Food WiCodes, before they expire.

DIS-CHEM FAQ’s

How do I use my Dis-Chem Voucher?

Upon selecting items and adding to cart, proceed to check out. Thereafter a review and payments page will appear. Here a space will be visible requesting you to insert your digital voucher/gift card. Digital vouchers can also be used in-store at the cash register when making payment for a purchase.

What if my purchase value is more than my Dis-Chem voucher value?

Should the purchase value be more than the value of the voucher, you will be required to pay in the difference.

What if my purchase value is less than my Dis-Chem voucher value?

Should the purchase value be lower than the Voucher value, no change will be issued, nor can the remaining value be redeemed on another transaction.

Can I use more than one voucher per purchase?

Multiple Dis-Chem Digital Vouchers can be used against one purchase upon check-out.

Can I only use my voucher only online?

Your Dis-Chem voucher can be used online and in-store.

Can I exchange my voucher for cash?

Digital Vouchers cannot not be exchanged for cash.

Why am I not getting a Delivery option?

Not all products can be delivered due to the nature of the product. You may have a product in your shopping basket that is for collection only i.e.chocolate.  You will need to remove the collection only item from your shopping basket.

Will I still receive my Dis-Chem benefits when using a voucher?

Dis-Chem benefit points will not be awarded upon redemption of a Digital Voucher.

Can I use my voucher to purchase a Dis-Chem gift card?

A Digital Voucher cannot be used to purchase a Dis-Chem plastic Gift card.

When will my monthly Dis-Chem voucher allocation begin?

The monthly voucher allocation will begin from the date that the Reward Voucher SMS was issued and be valid for one year.

How long is my voucher valid for?

The Dis-Chem Digital Voucher is valid for 6 (six) months from the date of issue.